::.Zanzi Net .::

MAINTENANCE

Zanzinet has compiled and designed a set of tools to keep your multivendor environment operating at peak performance. The Zanzinet team can adopt to a number of hardwre and application maintenance procedures to facilitate business critical environments. Contact Zanzinet to see how we can be available 24x7 to support your continuos system availability.

Our comprehensive system maintenance and warranty services are designed to protect your multivendor. Whether you want to upgrade your service or migrate to a different system, Zanzinet offers a team of experienced technicians and extensive networking applications, flexible service level options to meet your specific business needs.

Zanzinet understands thet your IT systems must be available to meet the demands of your business, whether for mission-critical applications or budgetary considerations. We offer a a full range of support levels designed to help meet your needs during the whole period of systems management services.Available levels of support are product dependent. Please forward all your inquiries to our sales representative.

These levels and service options are designed to help you manage IT costs within the requirements of your business. The service levels described here are those most frequently available. Zanzinet encompases the following service levels and response times designed to meet business needs

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Telephone or electronic support is usually the first choice for high availability and low cost. Most system problems are solved remotely by our techinician, however when that is not an option, another support option will help meet your availability options.

Onsite support options will help meet your availability objectives and are available in several levels.

24x7 same day– Around-the-clock service including holidays. When onsite service is required, a service technician is scheduled to arrive at your site within 24 hours of receiving the call, but typically arrives within two to four hours after remote problem determination is completed.

And for those critical applications, you may want to request specific response objectives of either 2 or 4 hours, after the remote problem determination is completed. Special objectives are available, depending on the nature of the problem and geographic location.

9x4x1 hour Service is provided Monday - Friday, 8:00 a.m. - 4:00 p.m.local time, excluding holidays. A service technician is scheduled to arrive at your site within 1 hours after remote problem determination is completed. If it is determined, after 2:00 p.m., that onsite service is needed, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day

9x4 next business day - A service technician is scheduled to arrive at your site on the business day after we receive your call. The business day is Monday through Friday, 8:00 a.m. - 4:00 p.m. local time, excluding holidays.

You call Zanzinet to request service and, if the product cannot be repaired with the help of remote support, we either inform you to have the quipment delivered to Zanzinet for further repairs or send a courier to pick up your machine and deliver it to Zanzinet for further examination. The target repair time, dependent on machine type, ranges from as little as 12 hours or up to 5 business days after receipt at the Zanzinet repair workshop. Service calls are accepted anytime, but the depot service is available from 8:00 a.m.to 5:00 p.m., Monday through Friday, ET.
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